Independent Health, IT Innovation, Digital

PLANO, TX – Feb. 19, 2018 – NTT DATA Services, a recognized leader in global technology services, today announced it has partnered with Independent Health to provide a wide range of IT services designed to drive innovation and reduce costs. The Buffalo-based health plan offers commercial, Medicare and Medicaid plans for its approximately 400,000 members in Western New York and is consistently rated among the top health plans in the U.S. for quality, customer service and member satisfaction.

“We were looking for a partner with a breadth of mature, demonstrated capabilities that would support our core infrastructure services while helping us grow our capabilities and security functions,” said Eric Decker, chief information officer, Independent Health. “During our review process, we had the opportunity to visit with current health plan clients of NTT DATA Services, which validated the decision for us. We are already seeing process improvement in our automation and look forward to building on this early success.”

Transitioning to an end-to-end managed services model will allow Independent Health to enhance its focus on delivering quality and affordable care to its members at a lower cost. NTT DATA Services will provide 24/7 service desk support, desktop engineering, messaging, mobility, telecom and network asset management services.

“Regional health plans are a key focus for our business, so we’re extremely pleased to be working side by side with the team at Independent Health to help drive their excellent member and provider experience,” said Shashi Yadiki, president, payer segment, NTT DATA Services. “The digital transformation we are building together will enable them to compete and win in a competitive marketplace.”

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. NTT DATA Services’ clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, application, infrastructure and business process outsourcing services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100.

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