Dell Services has been positioned in the "Leaders" quadrant of the Gartner Magic Quadrant for End User Outsourcing (EOU) Services, North America1 for the second year in a row. This report is designed to help customers evaluate service providers and is based on analyst research and customer feedback.
"More than ever, Dell is committed to helping its clients prepare for the future," said Anand Sankaran, President and Head of Infrastructure & Cloud Computing, Dell Services. "As a leader for End User Outsourcing services, we listen to our customers’ needs, understand their priorities and ensure their business objectives are met."
In North America, Dell supports an estimated 2.3 million desktop end users, with 226,000 mobile devices in its client pool. Dell has 14 service desk centers for North American clients and five additional service desks for global clients, with a North American incident volume of 13 million annually. Dell supports EUO in all industries with standard desktop applications, along with specific management applications for the financial, healthcare and insurance industries.
Dell Inc. listens to customers and delivers innovative technology and services that give them the power to do more. Dell Services develops and delivers a comprehensive suite of services and solutions in applications, business process, consulting, infrastructure and cloud services to help customers succeed.
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About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, application, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune Global 100.