Engage customers and achieve growth goals while dramatically improving operational performance and efficiency.
Learn more about best-in-class third-party risk management practices
Automation is a driving force in the insurance industry, but not the only one. Our infographic shows why you should use automation technologies to strengthen, not knock out, agent relationships.
Learn what the Internet of Things and Smart Home technology means for insurer and customers
Don’t bid farewell to your insurance agent just yet. NTT DATA Consulting provides a reality check on AI’s transformative impact on the insurance industry.
Work with NTT DATA to streamline claims processes and implement modern tools and technologies that help you reduce costs, improve the customer experience and measure claim results accurately. Our solutions can put your life and annuities insurance organization on the road to process optimization and standardization, efficient fraud and recovery management and implementation of effective key performance indicators (KPIs).
Our platform-independent, architecture-neutral suite of open solutions include:
• Claims Process Catalog — a library of optimized claims processes
• Online Claims Portal Framework — first notice of loss and claims progress-tracking capabilities
• Testing Framework — comprehensive testing of claims functionalities for all product lines
• Application Modernization Services — support for re-hosting, re-architecture, application extension, package replacement and portfolio assessment
Mobile solutions can help insurers reduce costs, increase revenue and extend mobile services to customers, adjusters and employees — as well as distribution and administration partners. But mobile web applications can’t always offer the depth and features that a native application can employ.
NTT DATA can help you successfully deploy or expand a Bring Your Own Device (BYOD) program that complies with regulations and ensures data security. Our services and solutions include:
• Bring Your Own Device (BYOD) program deployment and management
• Testing services
• Mobile device management
• Application strategy and support
Straight Through Processing Solutions
Standardized methods for achieving process efficiencies across multiple functional areas helps insurers respond quickly and effectively to shifts in today’s dynamic marketplace. Automating transactions with straight-through-processing (STP) can streamline your operations, increase your responsiveness and improve the service experience for your customers.
NTT DATA’s STP solutions:
• Process transactions in real-time
• Integrate seamlessly with portal technology to provide a suite of web-based tools that allow agents to take an active role in the processing of life insurance applications
• Can be applied to all distribution types
• Improve audit trails
• Maximize legacy-system efficiencies
Where will your organization be when the insurance industry is revolutionized by the Internet of Things (IoT)? NTT DATA takes a pragmatic, digital approach to IoT. We work with you collaboratively to utilize what you already have, start small and then iterate based on real-world success. Our end-to-end integrated IoT offerings span:
• Business, operational and technology consulting
• Technology deployment and rationalization
• Data and analytics infrastructure design and development, including software implementation
• Security planning, implementation and management
• Partner ecosystem planning and support