Take center stage in connecting with consumers and providers via marketplace portals, mobile tools and social media.
Empower healthcare consumers with online enrollment and administration capabilities.
An imperative for success in a consumer-driven health insurance market
Engage With Consumers to IncreaseMembership and Improve Satisfaction
Enhance competitiveness and profitability with innovative customer solutions tailored to health plans.
NTT DATA named a leader in Gartner's 2016 Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide
Tailor products and services to meet your member's needs
Make better decisions with insightful analytics
Drive sales and cross-selling of other products/services
Personalize the consumer journey from acquisition to retention and renewal
Our multi-channel platforms enable health plans to prepare for a more consumer-oriented business environment while catering to the needs of individuals, brokers, and employers. This includes online quoting, shopping, enrollment and post enrollment functionality as well as decision support and education resources.
Our self-service portal solutions are web services platforms providing content delivery and transactional functionality for consumers, providers, customer service representatives and health plan administrative staff. They provide 24/7 access to benefit plan information and claims, billing aggregation and cutting-edge customer service support.
Get access to benefits, claims, EOBs, billing, out-of-pocket payments, eligibility, authorizations, provider information and care management programs. We can help you set up a provider portal, member payment portal or health plan provider portal.
Extend the power of portals with mobile and retail access. We provide strategy consulting, user experience mapping, platform and interface as well as mobile application management, hosting and development.
Combine clinical and claims data with member-generated social media and lifestyle data to get a real-time, 360-degree view of your customers. Gain meaningful insights from demographics, life events, predictive engagement indicators, loyalty satisfaction and real-time preference monitoring and analysis.
Build a social media presence. We can help with social media strategy, a listening command center, conversation monitoring and consulting to help you make effective use of social media channels.
CRM solutions help ensure that your sales, marketing, and support efforts are all working toward a common goal, so you can take your business success to a whole new level.
Our end-to-end solutions cover all of your needs, including assessment, planning, applications, hardware, implementation and technical and end-user support for all solution components. We also can help you with sales, marketing, activity management and service and support.