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Consumerism Solutions

Increase membership and improve member satisfaction

Take center stage in connecting with consumers and providers via marketplace portals, mobile tools and social media.

Industries/ Healthcare & Life Sciences/ Health Plans /Consumerism Solutions

Engage with consumers wherever they are to grow and retain membership, manage costs and improve the member experience using our Consumerism Solutions. Empower your members with 24x7 access to information via marketplace and self-service portals, mobility solutions, and social media engagements and provide an omni-channel shopping experience and payment flexibility for superior consumer experience.

Take third-party administrative capabilities to the next level with proven high-performing claims platform implementation, application migration, analytics and business processes.

We can help

Tailor products and services to meet your member's needs

Make better decisions with insightful analytics

Drive sales and cross-selling of other products/services

Personalize the consumer journey from acquisition to retention and renewal

Our solutions:

E-commerce Marketplace Portals
Our multi-channel platforms enable health plans to prepare for a more consumer-oriented business environment while catering to the needs of individuals, brokers, and employers. This includes online quoting, shopping, enrollment and post enrollment functionality as well as decision support and education resources.
Self-Service Solutions
Our self-service portal solutions are web services platforms providing content delivery and transactional functionality for consumers, providers, customer service representatives and health plan administrative staff. They provide 24/7 access to benefit plan information and claims, billing aggregation and cutting-edge customer service support.
Member Portal
Get access to benefits, claims, EOBs, billing, out-of-pocket payments, eligibility, authorizations, provider information and care management programs. We can help you set up a provider portal, member payment portal or health plan provider portal.
Mobility
Extend the power of portals with mobile and retail access. We provide strategy consulting, user experience mapping, platform and interface as well as mobile application management, hosting and development.
Analytics
Combine clinical and claims data with member-generated social media and lifestyle data to get a real-time, 360-degree view of your customers. Gain meaningful insights from demographics, life events, predictive engagement indicators, loyalty satisfaction and real-time preference monitoring and analysis.
Social Media
Build a social media presence. We can help with social media strategy, a listening command center, conversation monitoring and consulting to help you make effective use of social media channels.
Customer Relationship Management
CRM solutions help ensure that your sales, marketing, and support efforts are all working toward a common goal, so you can take your business success to a whole new level.
End-to-End Support
Our end-to-end solutions cover all of your needs, including assessment, planning, applications, hardware, implementation and technical and end-user support for all solution components. We also can help you with sales, marketing, activity management and service and support.
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