Digital Banking Transformation

Get data-smart, boost efficiency and unify customer channels

Industries/ Banking & Financial Services/ Retail Banking/ Reshape Core Retail, Payments and Cards /Digital Banking Transformation

As customers' digital expectations evolve, new, web-native competitors are claiming wallet share. To compete, forward-thinking banks must adopt a digital transformation approach of embracing technologies that both engage customers and radically improve operations.

NTT DATA’s Digital Banking Transformation solutions work holistically to accelerate your digital banking journey across the front and back office. Our team aligns digital solutions with core banking, lending, card, payments, and channel management strategies. 

We help clients at every stage of the digital maturity model to:

  • Improve customer experience, modernize legacy infrastructure, and adopt new technologies
  • Enable anytime, anywhere on-the-go access to services
  • Unlock the value of data/information leveraging analytics, big data and social media
  • Proactively protect company and customer data

From mobile banking solutions to application testing and modernization, NTT DATA can help you create and transform your digital resources to unleash innovation

Our solutions:

Bank Application Testing

Reduce your exposure to critical defects in your IT, achieve faster time-to-market and improve the acceptability of your applications with core payments systems and banking application testing services from NTT DATA. We specialize in independent verification in the financial services industry. Our solution accelerators and test frameworks create testing scripts in less time. Our multiple global delivery centers provide testing services through flexible engagement models, resulting in significant cost efficiencies for your organization.

Choose NTT DATA for:

  • Test assessment
  • Independent verification and validation
  • Early detection
  • Test automation
  • Functional testing in accordance with an application’s functional specifications
  • Non-functional testing such as load bearing capacity, security, business continuity, usability, and accessibility
  • Performance testing and optimization
Digital Maturity Model

NTT DATA’s Digital Maturity Model (DMM) is a unique and comprehensive framework that maps your bank’s current digital channel state and helps to devise a customized action plan. A pillar of our Digital 2.0 approach, the DMM places banks in one of five levels, depending on the integration of digital technologies.

  • Physical: Provides innovative services through physical channels, with digital channels used for information dissemination and alerts
  • Online: Transactional services through online or mobile digital channels
  • Self-service: Enabling customers to make their own decisions, including social media, analytics services and online chat
  • Connected: Concept branches, integrated across channels with partial fulfillment and maximum services through digital channels
  • Digital: Bank of the future, providing 24x7x365 access to all services through digital channels, focusing on functional innovations and new operating models
Mobile Banking

We build and implement mobile banking solutions that meet your business needs while at the same time ensuring data security. Our Mobility Application Services can help you develop custom mobile applications for your banking customers, implement an application strategy for BYOD or extend your channel reach.

Our Mobile Banking solutions include:

  • Mobile Testing Services
  • Mobile Banking and Payments
  • Product Innovation Beyond Core Banking
Reshape Core Retail, Payments and Cards