Enterprise billing creates deeper engagement and increased loyalty with wholesale and retail banking customers. But the sophisticated pricing structure can overwhelm manual processes, leading to costly operations and loss of fees. When customer’s actual usage falls short of your volume-based discounts, can you detect and respond quickly?
NTT DATA Services automates processes across the customer relationship lifecycle, from sales enablement and onboarding, to transaction capture, billing and recovery.
At the same time, our solution helps you meet the compliance and auditability required by Sarbanes-Oxley (SOX) and other regulations.
• Customer Analytics for Banks
• Optimize the impact of your customer-centric initiatives.
• Variable, relationship-based pricing solutions drive stronger customer relationships with flexible enterprise billing for wholesale/corporate banking.
Building closer customer relationships through rewards and awards is even easier with our partner, USMotivation, a world leader in performance management. Together we bring online Ovation™ to your banking customers [per their website, looks like they changed the name]. USMotivation’s portal provides the redemption services for your customers to redeem rewards points. You also get additional benefits from our USMotivation relationship:
• Proven research into local cultures and markets
• Thousands of ticket, travel and worldwide activities
• Unique international catalog of 10,000-plus items
• Target marketing based on preferences and behavior
• ROI analysis to ensure effectiveness
• Strategic sourcing
• PCI DSS-certifications
Many banks strengthen customer loyalty and product adoption with points programs, relationship packages and recognition programs. The most effective strategies communicate with customers through their chosen media, encourage a broad range of positive behaviors and send the message that your organization wants to build relationships, not push products.
NTT DATA Pan-Bank Rewards puts you in full control of the selection, duration and pricing of your promotions so you can:
• Align to business objectives
• Increase effectiveness with targeted campaigns
• Generate meaningful feedback through action-oriented promotions
• Reinforce customer behavior with high-value reward redemption
Create personalized, multiproduct relationships with your customers to increase cross selling as you improve retention. Your customers will participate eagerly in a value-based exchange in which they share information in return for compelling, relationship-based products and services. You reap a rich database of customer transactions that you can use to innovate offerings and build loyalty.
To win the competition for customers, you must view customers holistically - tracking, understanding and rewarding the customer's total contribution consistently throughout your organization.
Our partner-based software solution helps you to deliver true customer-level pricing that accurately reflects the customer behavior and their enterprise relationship without adding operational complexity. We also help you to:
• Stimulate product innovation
• Drive sales
• Reverse revenue leakage