Interoperability and CX: Connecting the Dots

Events /Interoperability and CX

On Demand

New federal regulations will finally give patients access to data needed to manage their health care journey. We’re helping you connect the dots between member engagement and the CMS interoperability rule, and how to leverage clinical data that has never been patient accessible.

In this on-demand webinar, our speakers will discuss CX solutions that empower members, providers and health plans with the comprehensive information needed to improve care coordination and create more engaged members. Check out the discussion with @BCBSRI and @IDC!

What You’ll Learn

  • How to connect the dots between member engagement and the CMS Interop Rule
  • How to handle clinical data that has never been readily available before
  • How to better handle patient consent as you manage this new data

Our Panelists

Lesa Bailey headshot

Lesa Bailey

Managing Director, Health Plans Consumer Experience Solutions

NTT DATA Services

Lesa has approximately 35 years of leadership experience in healthcare, group benefits, health plans and consulting. In her role at NTT DATA she is has led the development of an integrated Digital Health Platform that gives health plans, providers, brokers and members the tools to needed to make better decisions.

Amar Gurivireddygari headshot

Amar Gurivireddygari

Chief Analytics Officer & Executive Sponsor, Interoperability Initiative

Blue Cross & Blue Shield of Rhode Island

Amar leverages his extensive experience in healthcare data and analytics to better align BCBSRI’s technology capabilities with the company’s data and analytics strategy. He has spent two decades finding innovative ways to build a responsive information technology organization that enhances the user experience. He is well versed in managed care transformation, population health management, clinical informatics, utilization, and disease management

Jeffrey D Rivkin headshot

Jeffrey D. Rivkin

Research Director, Payer IT Strategies


Jeff is responsible for research coverage on payer business and technology priorities, constituent and consumer engagement strategies, technology and business implications for consumer engagement, front, middle and back office functions, value-based reimbursement, risk, and quality-based payment and incentive programs, among other trends and technologies important to the payer community. He also has consulting, big data and telecom.