Join NTT DATA at the AHIP Consumer Experience and Digital Health Forum. In an expanding retail health care environment, consumers are in the driver's seat and have higher expectations for their health plans, providers and employers. This event will focus on this convergence of technology— health, data analytics, mobile health and the new customer-focused ecosystem.
Meet the Team!
NTT DATA is an end-to-end service provider of IT and business solutions for health plans. Our level of service differentiates us from other companies with a business model that emphasizes listening to and engaging with our customers. We are equipped to partner with health plans, enabling payers to address their strategic vision of being a member-centric organization while remaining competitive in the evolving consumer-driven market. Stop by our table and learn more about how you can reduce costs and transform member care.
Join Our Session
Are you interested in learning more about how to deliver a better customer experience? Join our session “Creating a Customer-Focused Organization to Achieve Better Business Results” to learn more about best practices and CX success. It’s scheduled for 1:30 p.m. on Wednesday, Dec. 12.
Like many health benefit organizations, a leading benefits administrator realized they needed to provide a better customer experience to successfully acquire and retain new business. So, they set out to create a more customer-focused and flexible organization, redesigning their systems from their customers’ perspective. Join this session to learn how this organization is transforming itself to make the one-on-one emotional and rational connections necessary for engagement, and the positive effect that transformation is having on their business. Speakers will discuss best practices for partnerships, and for realigning the organization’s vision toward an improved customer experience for successful customer acquisition and retention.