Expert Device Support

Deliver Consumer Experiences at Work

Our Expert Device Support team understands the impact of device downtime on your business. Modern servicing and management technologies deliver quick resolution to complex issues. From desktops and laptops to printers, peripherals and mobile devices, our persona-based approach and convenient self-serve options enable comprehensive IT device lifecycle support.

We are a top five global end-user services provider and our network reaches over 90 countries. For you, our global reach and flexible, field-proven solutions improve productivity for your campus and remote locations. Consumer-like service options including vending machines and smart lockers make the user experience even better. Empower your employees to do more with our Dynamic Workplace Services.

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Remediate issues in real time with our automated endpoint management solution.

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Our Services

Campus Support

Get dedicated support for hardware and software break/fix, Install-move-add-change support and technology refresh at large locations.

Dispatch Support

Dispatch your service for sites located in remote areas or sites that do not meet the requirements for full-time on-site services.

IT TechBar

Drive faster, convenient resolutions with walk-in locations offering break/fix services and handling questions through scheduled appointments or ad-hoc requests.

Vending Machines & Smart Lockers

Enable convenience, foster self-service and augment onsite IT support with consumer-friendly IT vending machines and smart lockers.

Depot Services

Support the storage, management, staging of disposition of devices and associated peripherals through our depot management capabilities.

Advanced Remote Support

Enhance service desk experience and avoid dispatch and desk-side support for common issues and with our highly skilled experts.

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A Magic Quadrant Leader in Managed Workplace Services

See why we were named a Leader for the third consecutive year in the 2021 Gartner Magic Quadrant for Managed Workplace Services, North America report.

ACCESS THE GARTNER REPORT

Terence O'Leary CTO of St. Lucie Public Schools

Terence O'Leary CTO, St. Lucie Public Schools

“Our goals were not about the devices. They were about establishing the methodologies our teachers and students need to make student-centered learning successful. We engaged NTT DATA to help us because it came forward with a holistic approach.”