Convenient, Personalized On-Demand Support
Your employees are bringing their consumer expectations for intuitive and effortless support to work. Our Automated Omnichannel End-User Support solution provides a choice of IT support channels and promotes the adoption of self-service and self-help solutions to accelerate issue remediation and minimize business disruption. These continuous service improvements help end users stay productive, as we maximize first contact resolution with a UX focused approach.
Augment your IT engagement with convenient chatbots and IT mobile apps, and rapidly scale up and down depending on business demand and users’ engagement preference. And our highly trained agents are focused on elevating the user experience and resolving most issues at first contact. We offer support in 29 languages through 16 service desks around the world. Empower your users with seamless and consistent support across the channels they choose with our flexible, experience-driven solution.
A Magic Quadrant Leader in Managed Workplace Services
See why we were named a Leader for the third consecutive year in the 2021 Gartner Magic Quadrant for Managed Workplace Services, North America report.
ACCESS THE GARTNER REPORTOur Services
Key Benefits
Take advantage of continuous service improvements and help your end users stay productive.
MAXIMIZE
Refine first contact resolution and improve satisfaction with a UX focused approach
EMPOWER
Help users help themselves through intuitive self-service and self-help capabilities
AMPLIFY
Augment your IT engagement with convenient chatbots and IT mobile apps
REACT
Rapidly scale up and down depending on business demand and engagement preference
As a top five global end-user services provider, we can help you meet the demands of a modern workforce.
