Automated Omni-Channel Support

Deliver frictionless and consistent support experiences

Digital/ Dynamic Workplace /Automated Omni-Channel Support

Convenient, Personalized On-Demand Support

Your employees are bringing their consumer expectations for intuitive and effortless support to work. Our Automated Omnichannel End-User Support solution provides a choice of IT support channels and promotes the adoption of self-service and self-help solutions to accelerate issue remediation and minimize business disruption. These continuous service improvements help end users stay productive, as we maximize first contact resolution with a UX focused approach.

Augment your IT engagement with convenient chatbots and IT mobile apps, and rapidly scale up and down depending on business demand and users’ engagement preference. And our highly trained agents are focused on elevating the user experience and resolving most issues at first contact. We offer support in 29 languages through 16 service desks around the world. Empower your users with seamless and consistent support across the channels they choose with our flexible, experience-driven solution.

Our Leadership, Reaffirmed

Your end users expect a lot and we help you deliver. We are recognized as a Leader in Gartner’s Magic Quadrant for Managed Workplace Services, North America.

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Our Services

Advanced Service Desk

Elevate the user experience through resolution-focused support across multiple channels.

Self Service & Self-Help

Empower users through intuitive solutions that quickly resolve common IT support requests.

Virtual Assistants & Chatbots

Drive convenience and productivity with natural language processing powered intelligent solutions.

IT Mobile Application

Deliver consumer-like support on the go through our mobile-enabled intuitive solutions.

Key Benefits

Take advantage of continuous service improvements and help your end users stay productive.

MAXIMIZE

Refine first contact resolution and improve satisfaction with a UX focused approach

EMPOWER

Help users help themselves through intuitive self-service and self-help capabilities

AMPLIFY

Augment your IT engagement with convenient chatbots and IT mobile apps

REACT

Rapidly scale up and down depending on business demand and engagement preference

As a top five global end-user services provider, we can help you meet the demands of a modern workforce.

Our Dynamic Workplace Services focus entirely on the end-user experience.

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