EAGLE II (NTT DATA Services Federal Government, Inc.)

Contracts /EAGLE II


The Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II) is a multiple-award, indefinite-delivery, indefinite-quantity (IDIQ) contract to provide information technology (IT) solutions through performance of a wide range of support services. The goal of EAGLE II is to strengthen and unify the Department of Homeland Security’s (DHS) ability to share information.


NTT DATA Services, formerly Dell Services, has a comprehensive IT services and business services portfolio and will work with DHS to develop and implement systems, software and operations and maintenance (O&M) solutions that facilitate EAGLE II’s goal of secure information sharing.

Our service model approach starts with standard, modular services components that we tailor to the needs and goals of the DHS mission. Applying our deep industry expertise, we then accelerate the most mission-critical results.

NTT DATA Services Federal Government, under FC1 Unrestricted, will provide the following services:

  • System design, development, implementation and integration
  • Software design and development
  • Operations and maintenance

Contract Number

HSHQDC-13-D-E2106, FC1 Unrestricted

Expiration Date



USCG Systems Engineering and Technical Services (SETS) Enterprise-Wide IT Operations and Maintenance Support, Software Development Support

We have provided enterprise-wide systems and software development support as well as IT operations and maintenance for the DHS and United States Coast Guard (USCG) Operations Systems Center (OSC) since 2001. In 2010, the USCG divided the contract into application development and IT support components. We now serve as a member of the USCG Core Technology Services contract, which supports OSC IT infrastructure and management of the USCG’s Service-Oriented Architecture (SOA).

Under SETS II, our staff of approximately 380 employees provided full-lifecycle software support for 55 operationally focused, mission-critical automated applications and numerous system components used by the USCG, DHS, Department of Defense (DoD) and other federal agencies. We ensured 99-percent, around-the-clock mission-critical application availability and provided high-quality system component support to more than 45,000 end users and 30,000 individual workstations on-shore and in sea-based facilities. We also managed more than 5,000 pieces of hardware and software and procured and integrated commercial, off-the-shelf (COTS) software products through 137 multiple vendor agreements. In support of OSC network management, we captured, tracked and resolved approximately 4,600 system change, trouble and emergency change requests.

Customs and Border Protection (CBP) Business Process Management

We applied best practices and business process management solutions to support CBP’s Office of Finance in making integration and organizational improvements to respond to a changing environment and workforce. The deployed framework ensures critical processes that impact operational performance are consistently executed and systematically assessed for optimization. Our process improvement consulting services have enabled CBP’s Office of Finance to fill a procedural need, streamline processes, enhance operational efficiency and increase the effectiveness of program performance.

U.S. Citizenship and Immigration Services (USCIS)

We helped USCIS reduce a backlog of hundreds of thousands of naturalization applications and now supports 60 USCIS field offices nationwide. We help process naturalization applications, provide status updates to case files, assist with interagency border inspection services and background checks, provide records management and deliver other key support functions that help USCIS improve its operations.

Federal Emergency Management Agency (FEMA) Enterprise-Wide IT Operations and Maintenance Support, Service Desk

We provide operations and maintenance to FEMA information management systems and services, including a large array of complex mission support systems, general services, business support systems and networks that are necessary to support the agency mission. Our team also provides operations and maintenance support for FEMA’s Communications Security (COMSEC) systems and services, including an electronic key management system (EKMS). Additionally, we provide FEMA with video teleconferencing (VTC) expertise for critical video communications. We also support the Enterprise Service Desk for DHS/FEMA employees and customers with first-contact resolution capabilities and provide Tier 2 information technology support for the FEMA National Capital Region (NCR) programs.

Quality and Program Management

We are International Organization for Standardization (ISO) 9001 certified, ensuring the highest quality standards impacting all business units and their functions.

Our staff has professional certifications in areas relevant to EAGLE II’s scope, including Information Technology Infrastructure Library (ITIL) and Project Management Professional (PMP). Our program management information system includes integrated Earned Value Management System (EVMS), enterprise resource planning (accounting, purchasing, time tracking) and project management (scheduling, planning, document control, and human resource management systems).

In addition, we deliver our patented Portfolio, Program and Project Management (PM3) framework — a methodical, five-phased, repeatable process resulting in a more predictable project delivery experience, from project definition to planning to execution. PM3 is a flexible framework designed to scale project management rigor based on size, complexity and risk. It supplements domain-specific delivery methodologies for a customized engagement approach that meets the needs of DHS’ particular environment and project type.

Current List of Subcontractors

  • AET Systems, Inc.
  • Argo Systems, LLC
  • AT&T, Inc.
  • Chronos Systems, Inc.
  • Global World Technology, LLC
  • Infinite Group, Inc.
  • InfoReliance Corporation
  • Longview International Technology Solutions, Inc.
  • Mainstay Enterprise, Inc.
  • Pixel Systems, Inc.
  • Team Technology, Inc.
  • Tech Access, LLC
  • Tri Tech Enterprise Systems, Inc.

EAGLE II (NTT DATA Federal Services, Inc.)

Contract Number:     HSHQDC-13-D-E2014

Contract Name

Department of Homeland Security (DHS) Enterprise Acquisition Gateway for Leading-Edge Solutions II (EAGLE II)

Period of Performance

06/07/13 - 06/06/20


The Enterprise Acquisition Gateway for Leading-Edge Solutions II (EAGLE II) is a multiple-award, indefinite delivery/indefinite quantity (IDIQ) contract vehicle, designed as the preferred source of information technology (IT) services for the Department of Homeland Security’s (DHS) enterprise infrastructure and initiatives. DHS Components that use another federal agency to provide contracting support services may delegate procurement authority to allow the use of the EAGLE II contracts on the Component’s behalf. DHS awarded one of the EAGLE II contracts to NTT DATA Federal in Functional Category 3, Independent Test, Validation, Verification, and Evaluation (IV&V). As an EAGLE II contractor, NTT DATA Federal will continue providing DHS with high-quality IV&V services and innovation in addition to expanded security expertise with our core team members and advisory group of certified, industry-recognized experts.

Services NTT DATA Federal Offers

Functional Category 3 - Independent Test, Validation, Verification, and Evaluation (IV&V)

NTT DATA Federal provides the full range of FC 3 services to include:

Independent test, validation, verification, and evaluation solutions to ensure that all IT products and services meet DHS standards, and are performing to defined design, cost, schedule and performance specifications/capabilities.

Best practices, technologies, tools, and support to quality and operational assessments, integration testing and system test and evaluation, including security certification and accreditation, for IT systems.

Independent verification and validation through the monitoring and evaluation of projects through activities such as, but not limited to, assessments, process and procedure audits, project and performance management, and systems analysis and design.

Independent test, validation, verification, and evaluation solutions to ensure that all IT products and services meet DHS security standards, and are tested and evaluated in accordance with all Federal security requirements, e.g.,

  • • Defense Information Technology Security Certification & Accreditation Process (DITSCAP)
  • • National Information Assurance Certification and Accreditation (NIACAP)
  • • National Industrial Security Program Operating Manual (NISPOM)
  • • Department of Justice (DOJ) Directives, National Institute of Standards and Technology (NIST), etc.

Independent verification and validation for all aspects of systems security as it relates to Government practices, policies, and procedures, such as risk analysis and the development of recommendations and implementations, as well as plans for new procedures and changes to existing systems. Areas may include development and implementation, transition and verifications, testing plans for installing new security-related products within the existing client organization technology infrastructure, and mitigation strategies and mitigation activities for residual risks identified for specific organizations or systems.

NTT DATA Federal Experience Relevant to EAGLE II Functional Category 3

Systems Assurance Technical Services (SATS)

The Systems Assurance Technical Services (SATS) contract is under the direction of the Office of Information Technology (OIT) of the United States Citizenship and Immigration Services (USCIS), for the Department of Homeland Security (DHS).

Description:NTT DATA plays a critical role within SATS/OIT in almost every aspect of system assurance. We provide independent verification and validation (IV & V), System Assurance (SA), and Quality Assurance (QA), Testing, Agile and process improvement support to a large portfolio of mission-critical IT projects. In addition, SATS effectively demonstrates our IV&V and testing capabilities across a large enterprise; where loss of functionality or downtime would be catastrophic to daily operations. NTT DATA’s work is instrumental to multiple Information Technology (IT) systems and applications. NTT DATA played a lead role in the organization’s transition to Agile; helping to implement Agile at USCIS under the direction of USCIS CIO.

Office of Technology Innovation Support (EAGLE II Functional Category 3)

The Office of Technology Innovation Supportcontract is under the direction of Office of Technology Innovation and Acquisition within Customs and Border Protection (CBP) Office of Technology Innovation and Acquisition (OTIA), Department of Homeland Security (DHS).

Description:NTT DATA is providing full lifecycle IV&V which includes management V&V, acquisition support V&V, planning V&V, concept V&V, requirements V&V, design V&V, implementation V&V, test V&V, installation V&V, operations V&V, and maintenance V&V. NTT DATA conducts ongoing evaluations of the system acquisition, requirements, design, development, maintenance, operational processes, and resulting products in order to verify and validate that each process, activity, and task is performed in accordance with established policies, plans and procedures outlined in the Statement of Work and based on IEEE 1012, Software Verification and Validation Plans, the CBP Systems Life Cycle (SLC), and industry best practices.

NTT DATA Federal Quality Assurance Program

EAGLE II Task Order Award


NTT DATA EAGLE II Current Task Orders (FC 3, IV&V)


NTT DATA Program Manager

Brian Biesecker

NTT DATA Contracts

Amy Underwood

Teaming Coordinator

Brian Biesecker