Mckesson Pharmacy Systems logo
INDUSTRY Healthcare & Life sciences
COUNTRY United States
EMPLOYEES 78,000
WEBSITE mckesson.com

McKesson Pharmacy Systems increases customer satisfaction and gains a competitive advantage with powerful software solutions.

Business Need

McKesson Pharmacy Systems aims to grow its business and enable customers to thrive as dramatic change and consolidation in the pharmacy distribution industry intensify the competition.

 

Solution

The company engaged with NTT DATA to develop innovative software solutions for pharmacies, deliver direct customer support and provide consulting for new solutions and McKesson’s strategy.

Outcomes

  • Improves Net Promoter Score 
  • Cuts R&D spending 
  • Accelerates resolution of customer issues 
  • Reduces level-three backlog 
  • Enables strategic advantage in a changing industry
  • Meets and exceeds goals for growth and quality
     
Mckesson Pharmacy Systems customer headshot Binny John Vice President, Research and Development,  McKesson Pharmacy Systems

“With its understanding of our business and operations, and its investments in people and technology, NTT DATA is well positioned to give us an edge in our digital journey.”

McKesson develops and supports pharmacy software through its engagement with NTT DATA.

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