INDUSTRY Travel & Hospitality
COUNTRY United Kingdom
EMPLOYEES 30,000

Avis Budget Group is redefining transportation as a service by working with NTT DATA to build a digital platform that drives innovation, saves time and improves customer experience.

Avis Budget Group makes the customer connection personal.

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Business Need

Avis Budget Group needed to automate car-rental processes to support innovation and give customers more options for self-service using a smartphone app or a web-connected device.

Solution

The company engaged NTT DATA to support its development transformation journey with Agile and DevOps methodologies, automate operational workflows, plus help build and manage mobile apps and new corporate websites.

Outcomes

Avis realized many benefits including these:

  • Improved customer experience
  • Increased efficiency and cost savings
  • Greater agility in bringing new services to market
  • Enhanced competitiveness
  • New avenues for revenue
Neal Sunners

“As a partner, NTT DATA is invested in our success. Its staff proactively helps us evolve our ideas and bring them to market as products in the timeliest way. It's also helped us achieve significant efficiencies with automation, so our operational teams can focus on customers.”

Neal Sunners Senior Vice President for Innovation,  Avis Budget Group
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