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Business Needs

Business growth requires continuous application portfolio and service delivery modernization. That need is amplified for organizations that operate globally and deliver products and solutions to demanding customers. Integra LifeSciences, a leading multibillion global medical technology company headquartered in Princeton, New Jersey, has grown rapidly over the last several years. Integra is committed to ensuring that surgeons have the innovative products and technologies they need to deliver care to their patients with confidence. The organization collaborated with NTT DATA to identify and transform a range of business processes governing application testing, user experience and marketing intelligence. As a result, Integra streamlined workflows, increased business agility and expanded the capacity of the teams to focus on business priorities.

Outcomes

Improves sales team productivity via data consolidation into Salesforce
Elevates employee experience by providing 24x7 access to Intelligent Assistant on Microsoft Teams to quickly resolve issues
Provides enhanced market intelligence through social listening

Solution

Automation slashes Oracle testing times by 98%

Integra uses a single instance of its Oracle ERP platform to process order-to-cash transactions worldwide. As a result, the platform must be available 24x7 with near-zero unplanned business interruption. Maintaining that level of service required Integra to manually run hundreds of application tests to validate system upgrades or patches. Automating the more than 100 tests of the Oracle platform cut testing time by 98%, which Integra achieved by working with NTT DATA Application Management services.

Digitized user access forms cut processing time by 50%

Integra gives select end-users access to modules of its ERP system. Before digital transformation, the company granted access through paper-based forms requiring nearly 250 hours per month to process. The organization identified that combining forms digitization with low- and no-code tools to collect user signatures could significantly reduce the workload of processing user requests.

Transformed end-user experience

“We have to make sure that our end-users get the data, support and assistance that they need to be effective," says Compton. “So, we've taken a lot of time to enhance platforms accordingly." NTT DATA's Enterprise Applications services to consolidate the data onto its Salesforce platform. Now Integra's sales teams have everything they need in a single application to prospect, track and close opportunities, including the ability to make quotes in the field.

About Integra LifeSciences

Integra LifeSciences, a leading multibillion global medical technology company headquartered in Princeton, New Jersey, has grown rapidly over the last several years. Integra is committed to ensuring that surgeons have the innovative products and technologies they need to deliver care to their patients with confidence.

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